Pet Care Veterinary Surgery

Lovely Vet practice! Amazing staff around. Highly recommended.

Very very over priced 60 odd quid for a puppys 1st jabs I have 11 to do and still same price for all mead vets tree estate very good and reasonable 35 a pup so don't get ripped of by this place

My experience with Pet Care Vets, Northumberland Heath, was extremely troubling. My 15-year-old dog underwent major abdominal surgery and was discharged the same day before eating or showing any stable recovery behaviour. He deteriorated severely overnight, and when I contacted the emergency vet, they told me they had never received his medical records. Without these, they could not safely continue his pain management. The next morning I no longer trusted Pet Care to look after him, so I removed him from their care and he required three nights of hospitalisation at another veterinary practice. There were also serious communication issues, including a misleading phone call implying histology results were ready when they were not, and a confirmed billing error that was never reimbursed. The internal complaint responses later contradicted the vet’s own verbal admissions and apologies, which raised even further concerns. Based on my experience, I would strongly discourage anyone from using Pet Care Vets and would recommend seeking treatment elsewhere.

Great service with care. Recommended.

Sadly this place is all about money and no respect. The 4.6 rating is what was left after Kevin, the previous owner and a fantastic vet. If you look at the most recent ratings, current Pet Care vets could probably get 3.0. And look at all the amazing reviews from before the company was acquired in September 2023. My partner took my dog in with an infected ear last week. They couldn't look into it as my dog is still traumatised after the last visit and is terrified of touching his ears. They gave him sedative tablets to be administered at home and told to come back for a swab next day. But they still charged for the swab on the day even though it didn't happen yet. When I came home in the evening, I decided that the sedatives are not required as I can take the swab myself without using them. My partner called the Pet Care and was told we will be refunded for the tablets and the swab. Next day they said they wouldn't refund the tablets as they left the building and it didn't matter these were unopened. My partner had an argument with them about this and next day I received the attached letter. Not even sure you can call this a letter, no "Dear Miss...", no "Regards' at the end, nothing. And that's because they don't have any respect to customers. Also, it's great to see they judge me by my partners' behaviour, we are not the same person and I haven't even spoken to or seen Pet Care about my dog's ear. I started looking for a new vet before getting the letter anyway as I knew this was our last visit. They treat people with zero respect, doctors are not the best and definitely not the nicest, and I feel sorry for the reception staff who still remember Kevin and I'm sure they miss him... We all do, he was amazing!

Lovely Vet practice! Amazing staff around. Highly recommended.

Very very over priced 60 odd quid for a puppys 1st jabs I have 11 to do and still same price for all mead vets tree estate very good and reasonable 35 a pup so don't get ripped of by this place

My experience with Pet Care Vets, Northumberland Heath, was extremely troubling. My 15-year-old dog underwent major abdominal surgery and was discharged the same day before eating or showing any stable recovery behaviour. He deteriorated severely overnight, and when I contacted the emergency vet, they told me they had never received his medical records. Without these, they could not safely continue his pain management. The next morning I no longer trusted Pet Care to look after him, so I removed him from their care and he required three nights of hospitalisation at another veterinary practice. There were also serious communication issues, including a misleading phone call implying histology results were ready when they were not, and a confirmed billing error that was never reimbursed. The internal complaint responses later contradicted the vet’s own verbal admissions and apologies, which raised even further concerns. Based on my experience, I would strongly discourage anyone from using Pet Care Vets and would recommend seeking treatment elsewhere.

Great service with care. Recommended.

Sadly this place is all about money and no respect. The 4.6 rating is what was left after Kevin, the previous owner and a fantastic vet. If you look at the most recent ratings, current Pet Care vets could probably get 3.0. And look at all the amazing reviews from before the company was acquired in September 2023. My partner took my dog in with an infected ear last week. They couldn't look into it as my dog is still traumatised after the last visit and is terrified of touching his ears. They gave him sedative tablets to be administered at home and told to come back for a swab next day. But they still charged for the swab on the day even though it didn't happen yet. When I came home in the evening, I decided that the sedatives are not required as I can take the swab myself without using them. My partner called the Pet Care and was told we will be refunded for the tablets and the swab. Next day they said they wouldn't refund the tablets as they left the building and it didn't matter these were unopened. My partner had an argument with them about this and next day I received the attached letter. Not even sure you can call this a letter, no "Dear Miss...", no "Regards' at the end, nothing. And that's because they don't have any respect to customers. Also, it's great to see they judge me by my partners' behaviour, we are not the same person and I haven't even spoken to or seen Pet Care about my dog's ear. I started looking for a new vet before getting the letter anyway as I knew this was our last visit. They treat people with zero respect, doctors are not the best and definitely not the nicest, and I feel sorry for the reception staff who still remember Kevin and I'm sure they miss him... We all do, he was amazing!

Lovely Vet practice! Amazing staff around. Highly recommended.

Very very over priced 60 odd quid for a puppys 1st jabs I have 11 to do and still same price for all mead vets tree estate very good and reasonable 35 a pup so don't get ripped of by this place

My experience with Pet Care Vets, Northumberland Heath, was extremely troubling. My 15-year-old dog underwent major abdominal surgery and was discharged the same day before eating or showing any stable recovery behaviour. He deteriorated severely overnight, and when I contacted the emergency vet, they told me they had never received his medical records. Without these, they could not safely continue his pain management. The next morning I no longer trusted Pet Care to look after him, so I removed him from their care and he required three nights of hospitalisation at another veterinary practice. There were also serious communication issues, including a misleading phone call implying histology results were ready when they were not, and a confirmed billing error that was never reimbursed. The internal complaint responses later contradicted the vet’s own verbal admissions and apologies, which raised even further concerns. Based on my experience, I would strongly discourage anyone from using Pet Care Vets and would recommend seeking treatment elsewhere.

Great service with care. Recommended.

Sadly this place is all about money and no respect. The 4.6 rating is what was left after Kevin, the previous owner and a fantastic vet. If you look at the most recent ratings, current Pet Care vets could probably get 3.0. And look at all the amazing reviews from before the company was acquired in September 2023. My partner took my dog in with an infected ear last week. They couldn't look into it as my dog is still traumatised after the last visit and is terrified of touching his ears. They gave him sedative tablets to be administered at home and told to come back for a swab next day. But they still charged for the swab on the day even though it didn't happen yet. When I came home in the evening, I decided that the sedatives are not required as I can take the swab myself without using them. My partner called the Pet Care and was told we will be refunded for the tablets and the swab. Next day they said they wouldn't refund the tablets as they left the building and it didn't matter these were unopened. My partner had an argument with them about this and next day I received the attached letter. Not even sure you can call this a letter, no "Dear Miss...", no "Regards' at the end, nothing. And that's because they don't have any respect to customers. Also, it's great to see they judge me by my partners' behaviour, we are not the same person and I haven't even spoken to or seen Pet Care about my dog's ear. I started looking for a new vet before getting the letter anyway as I knew this was our last visit. They treat people with zero respect, doctors are not the best and definitely not the nicest, and I feel sorry for the reception staff who still remember Kevin and I'm sure they miss him... We all do, he was amazing!

Lovely Vet practice! Amazing staff around. Highly recommended.

Very very over priced 60 odd quid for a puppys 1st jabs I have 11 to do and still same price for all mead vets tree estate very good and reasonable 35 a pup so don't get ripped of by this place

My experience with Pet Care Vets, Northumberland Heath, was extremely troubling. My 15-year-old dog underwent major abdominal surgery and was discharged the same day before eating or showing any stable recovery behaviour. He deteriorated severely overnight, and when I contacted the emergency vet, they told me they had never received his medical records. Without these, they could not safely continue his pain management. The next morning I no longer trusted Pet Care to look after him, so I removed him from their care and he required three nights of hospitalisation at another veterinary practice. There were also serious communication issues, including a misleading phone call implying histology results were ready when they were not, and a confirmed billing error that was never reimbursed. The internal complaint responses later contradicted the vet’s own verbal admissions and apologies, which raised even further concerns. Based on my experience, I would strongly discourage anyone from using Pet Care Vets and would recommend seeking treatment elsewhere.

Great service with care. Recommended.

Sadly this place is all about money and no respect. The 4.6 rating is what was left after Kevin, the previous owner and a fantastic vet. If you look at the most recent ratings, current Pet Care vets could probably get 3.0. And look at all the amazing reviews from before the company was acquired in September 2023. My partner took my dog in with an infected ear last week. They couldn't look into it as my dog is still traumatised after the last visit and is terrified of touching his ears. They gave him sedative tablets to be administered at home and told to come back for a swab next day. But they still charged for the swab on the day even though it didn't happen yet. When I came home in the evening, I decided that the sedatives are not required as I can take the swab myself without using them. My partner called the Pet Care and was told we will be refunded for the tablets and the swab. Next day they said they wouldn't refund the tablets as they left the building and it didn't matter these were unopened. My partner had an argument with them about this and next day I received the attached letter. Not even sure you can call this a letter, no "Dear Miss...", no "Regards' at the end, nothing. And that's because they don't have any respect to customers. Also, it's great to see they judge me by my partners' behaviour, we are not the same person and I haven't even spoken to or seen Pet Care about my dog's ear. I started looking for a new vet before getting the letter anyway as I knew this was our last visit. They treat people with zero respect, doctors are not the best and definitely not the nicest, and I feel sorry for the reception staff who still remember Kevin and I'm sure they miss him... We all do, he was amazing!