The Clarendon Royal Community

Staff don't really seem to know what they are doing even though they are mostly polite and helpful. I waited at reception for a very long time when I arrived, despite there being two people behind the reception counter. They didn't acknowledge or speak to me when I came in and I was the only person waiting. My room was so hot I barely slept for the two nights I was there. It felt like there was no air in the room and it only got worse after using the shower as it became humid as well. I asked for another fan which was provided but did nothing. I left feeling very unwell and sent an email about my concerns but didn't receive a reply. The rooms also need a bit more cleaning... the carpet was quite dirty and the bathroom sealant was an absolute mess. The building itself is lovely and very historical, but I'm very disappointed with the room I stayed in.

Unfortunately, our experience at the Clarendon Royal Community Hotel was extremely disappointing. The photos online did not reflect the reality of the room we were given. Upon arrival, we found dirty cups, no shower gel, and only one hand towel provided for a double room. The decoration was very poor, and the furniture was old, worn, and dirty. The design of the shower meant that after use, the entire bathroom became wet and slippery, adding further discomfort to our stay. However, the most alarming issue was the door: we were unable to unlock it from inside the room. We had to call reception to be let out. This was incredibly concerning, as it posed a serious safety risk in the event of a fire. While the staff were helpful and apologetic, it does not excuse such a dangerous fault. Even more worrying was learning that this was not the first time guests had been trapped inside their rooms. It is deeply troubling that such a critical safety issue has not been properly addressed. Regrettably, we cannot recommend this hotel based on our experience.

Tv in rooms do not work, rooms are cleaned to a minimum standard ie used cups not washed used towels left on floor dirty bedside tables, mattress in most rooms are old and thin to the point you can feel the bed frame, in summer the rooms are so hot with cheap fans that need reseting every hour should you have to leave early morning you will find the night porter person asleep behind the desk on the floor

Staff don't really seem to know what they are doing even though they are mostly polite and helpful. I waited at reception for a very long time when I arrived, despite there being two people behind the reception counter. They didn't acknowledge or speak to me when I came in and I was the only person waiting. My room was so hot I barely slept for the two nights I was there. It felt like there was no air in the room and it only got worse after using the shower as it became humid as well. I asked for another fan which was provided but did nothing. I left feeling very unwell and sent an email about my concerns but didn't receive a reply. The rooms also need a bit more cleaning... the carpet was quite dirty and the bathroom sealant was an absolute mess. The building itself is lovely and very historical, but I'm very disappointed with the room I stayed in.

Unfortunately, our experience at the Clarendon Royal Community Hotel was extremely disappointing. The photos online did not reflect the reality of the room we were given. Upon arrival, we found dirty cups, no shower gel, and only one hand towel provided for a double room. The decoration was very poor, and the furniture was old, worn, and dirty. The design of the shower meant that after use, the entire bathroom became wet and slippery, adding further discomfort to our stay. However, the most alarming issue was the door: we were unable to unlock it from inside the room. We had to call reception to be let out. This was incredibly concerning, as it posed a serious safety risk in the event of a fire. While the staff were helpful and apologetic, it does not excuse such a dangerous fault. Even more worrying was learning that this was not the first time guests had been trapped inside their rooms. It is deeply troubling that such a critical safety issue has not been properly addressed. Regrettably, we cannot recommend this hotel based on our experience.

Tv in rooms do not work, rooms are cleaned to a minimum standard ie used cups not washed used towels left on floor dirty bedside tables, mattress in most rooms are old and thin to the point you can feel the bed frame, in summer the rooms are so hot with cheap fans that need reseting every hour should you have to leave early morning you will find the night porter person asleep behind the desk on the floor

Staff don't really seem to know what they are doing even though they are mostly polite and helpful. I waited at reception for a very long time when I arrived, despite there being two people behind the reception counter. They didn't acknowledge or speak to me when I came in and I was the only person waiting. My room was so hot I barely slept for the two nights I was there. It felt like there was no air in the room and it only got worse after using the shower as it became humid as well. I asked for another fan which was provided but did nothing. I left feeling very unwell and sent an email about my concerns but didn't receive a reply. The rooms also need a bit more cleaning... the carpet was quite dirty and the bathroom sealant was an absolute mess. The building itself is lovely and very historical, but I'm very disappointed with the room I stayed in.

Unfortunately, our experience at the Clarendon Royal Community Hotel was extremely disappointing. The photos online did not reflect the reality of the room we were given. Upon arrival, we found dirty cups, no shower gel, and only one hand towel provided for a double room. The decoration was very poor, and the furniture was old, worn, and dirty. The design of the shower meant that after use, the entire bathroom became wet and slippery, adding further discomfort to our stay. However, the most alarming issue was the door: we were unable to unlock it from inside the room. We had to call reception to be let out. This was incredibly concerning, as it posed a serious safety risk in the event of a fire. While the staff were helpful and apologetic, it does not excuse such a dangerous fault. Even more worrying was learning that this was not the first time guests had been trapped inside their rooms. It is deeply troubling that such a critical safety issue has not been properly addressed. Regrettably, we cannot recommend this hotel based on our experience.

Tv in rooms do not work, rooms are cleaned to a minimum standard ie used cups not washed used towels left on floor dirty bedside tables, mattress in most rooms are old and thin to the point you can feel the bed frame, in summer the rooms are so hot with cheap fans that need reseting every hour should you have to leave early morning you will find the night porter person asleep behind the desk on the floor

Staff don't really seem to know what they are doing even though they are mostly polite and helpful. I waited at reception for a very long time when I arrived, despite there being two people behind the reception counter. They didn't acknowledge or speak to me when I came in and I was the only person waiting. My room was so hot I barely slept for the two nights I was there. It felt like there was no air in the room and it only got worse after using the shower as it became humid as well. I asked for another fan which was provided but did nothing. I left feeling very unwell and sent an email about my concerns but didn't receive a reply. The rooms also need a bit more cleaning... the carpet was quite dirty and the bathroom sealant was an absolute mess. The building itself is lovely and very historical, but I'm very disappointed with the room I stayed in.

Unfortunately, our experience at the Clarendon Royal Community Hotel was extremely disappointing. The photos online did not reflect the reality of the room we were given. Upon arrival, we found dirty cups, no shower gel, and only one hand towel provided for a double room. The decoration was very poor, and the furniture was old, worn, and dirty. The design of the shower meant that after use, the entire bathroom became wet and slippery, adding further discomfort to our stay. However, the most alarming issue was the door: we were unable to unlock it from inside the room. We had to call reception to be let out. This was incredibly concerning, as it posed a serious safety risk in the event of a fire. While the staff were helpful and apologetic, it does not excuse such a dangerous fault. Even more worrying was learning that this was not the first time guests had been trapped inside their rooms. It is deeply troubling that such a critical safety issue has not been properly addressed. Regrettably, we cannot recommend this hotel based on our experience.

Tv in rooms do not work, rooms are cleaned to a minimum standard ie used cups not washed used towels left on floor dirty bedside tables, mattress in most rooms are old and thin to the point you can feel the bed frame, in summer the rooms are so hot with cheap fans that need reseting every hour should you have to leave early morning you will find the night porter person asleep behind the desk on the floor